FAQs

We want you to be happy with your Newmarket 875 purchase. If your item isn’t quite right, you can return it to us within our returns period.

Please read the information below carefully before sending your return.

Our Returns Policy

You have 14 days from receipt of your order to return an item for a refund.

After the initial 14 day returns period, we can offer an exchange or credit note for a further 14 days.

Please make sure:

• Your item is returned within the applicable returns period.
• The Newmarket 875 tag and any brand tags have not been removed.
• The item has not been worn and is free from make-up, deodorant, perfume, stains or other marks.
• The item is returned in its original condition and packaging, where applicable.
• Any wrapping or seal on the item has not been removed or broken.

If you are having difficulty making a return or need additional time, please contact us at hello@newmarket875.com before sending your return.

Sale Items

Sale items have a strict 14 day return period.

After this period, we can offer a credit note for a further 14 days.

For sale exchanges, please return the original item and purchase the replacement item separately. Due to limited stock and the speed at which sale sizes can sell out, we are unable to process sale exchanges directly through our stock room.

How to Make a UK Return

UK returns are free.

1. Visit our Royal Mail Tracked Returns service.
2. Enter the required information and generate your pre-paid Royal Mail returns label.
3. Attach the label securely to the outside of your parcel, making sure the original despatch label is covered.
4. If you are requesting an exchange, include a note inside your parcel with your order details and the item, size or colour you would like.
5. Take your parcel to a Post Office and make sure you obtain proof of postage.
6. Keep your receipt and tracking number until you receive confirmation that your return has been processed.

Don't have access to a printer? You can take your parcel to your local Royal Mail counter or depot. Process the return on your phone and show the QR code, which Royal Mail can scan to print your label.

Please retain your proof of postage, as returned goods remain your responsibility until they reach us.

How Long Will My Return Take?

Once your return has been delivered to us, please allow 3–8 working days for it to be processed.

You can use your Royal Mail tracking number to follow your return. If tracking shows that your parcel has been delivered, please allow us time to process it before contacting us.

Refunds can take up to 14 working days from the date of posting to be processed. Once a refund has been issued, it may take a further 3–5 working days to appear in your account, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size or colour, please email hello@newmarket875.com with:

• Your order number
• The product name
• The size and/or colour you would like

We will do our best to reserve your requested item so that it doesn't sell out.

Please then return the original item using the UK returns process above and include a note inside the parcel with your exchange details.

Your replacement item will be sent within 10 days of us receiving your return.

If your requested size or colour is no longer available, we will automatically issue a refund and notify you by email.

Items We Cannot Accept

We cannot accept returns or exchanges where:

• An item has been worn.
• An item has been damaged.
• Make-up, deodorant, perfume or other marks are present.
• Tags have been removed.
• Original wrapping or seals have been removed or broken, where applicable.

If an item is deemed unsuitable for return, we will contact you within 10 days.

Returns received outside the applicable returns period that are not eligible for an exchange or credit note may be returned to you at your own cost.

If you think you may need to make a late return, please email hello@newmarket875.com before sending it back.

Discounts & Promotional Orders

Items purchased as part of a promotion or sale will be refunded at the discounted price paid.

Where an order contains multiple items and a percentage discount has been applied, the refund for each individual item will be calculated according to the discount applied to that item.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at hello@newmarket875.com.

We can only cancel orders that have not yet entered the picking stage. For UK standard delivery orders, we recommend contacting us within 20 minutes of placing your order, although we cannot guarantee that your order will not have already entered the fulfilment process.

If your order has already been packaged and can no longer be cancelled, you can return it free of charge within 14 days of dispatch, provided it meets our returns requirements.

Need Help?

If you have any questions about returning or exchanging an item, please contact us at:

hello@newmarket875.com

We’re happy to help with any questions about your return.

Our returns policy does not affect your statutory rights.